The quickest way to contact us during the hours below is using our live Chat.
If you don't have time to wait for a reply, don't worry we'll save your chat to come back to.

Use our contact form to send us a message with your order number and query, we'll get back to you as soon as we can.

US Returns Portal

UK and International Returns Portal

We Are TALA

We&apos;re disappointed to share that we have temporarily removed some products from our USA website. Changes to tariff laws mean we would have to sell these products to you at a very high price, and that the delivery time to you would be very slow. &#xA0;&#xA0;Many of our most-loved products are still available on our site. We hope you will continue to shop them while we figure out how to bring all our products back to the USA site. &#xA0;We&apos;re hard at work on a solution behind the scenes. In the meantime, sign up here for updates both on when we can bring the whole range back to you and also on which products from each drop will be available to buy in the USA.&#xA0;Thank you for your understanding and support.

We're disappointed to share that we have temporarily removed some products from our USA website. Changes to tariff laws mean we would have to sell these products to you at a very high price, and that the delivery time to you would be very slow. Many

Why Are Some Products Unavailable for US Customers?

General Questions

How long will delivery take?

How much does delivery cost?

Do you ship worldwide?

My tracking states my order has been delivered but I haven't received it.

I am unable to track my order.

UK Next Day Delivery conditions.

Do you deliver to British Forces Post Office? (BFPO/RAF)

Do you deliver to APO/ FPO addresses?

Delivery

Where is my order?

Can I change my order?

My order has arrived with an incorrect item.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

My order has arrived with an item missing.

Order Queries

US Returns

EU and ROW Returns

Do I need proof of postage for my return?

How long will my refund/exchange take?

How do I return a gift?

Why have I been refunded less than I expected?

I've returned an item from another brand

Refunds with Gift Cards

Returns from Isle of Man and Channel Islands

Returns and Refunds

How do I contact Customer Services?

How do I apply for a job?

Further Enquiries

TALA Stockists

What size should I buy?

What is ReTALA?

ReTALA Takeback discounts

ReTALA

What packaging do you use?

Can I recycle the packaging?

What's in the seeded tickets?

Packaging

How to report a faulty product

How to report a faulty gift

My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?

Faulty Products

What payment methods do we accept?

Which currency will I be charged in?

Do you offer Student discount?

Do you offer Blue Light Card discount?

Payment and Discounts

Will I have to pay Customs Fees?

My order is stuck in Customs.

Customs & Import Fees

Despatch time frame for extended deliveries

Purple Dot returns and refunds

Can I cancel or amend my extended delivery order?

Can I use a discount code on an order placed with Purple Dot?

Payment with Purple Dot

Why is my Pre Order not showing in my order history?

Extended Delivery Orders via Purple Dot

Why Are Some Products Unavailable for US Customers?Updated 17 days ago